FAQ articles are categorized. Please select which category you would like to browse. You can also search the knowledgebase using the search field beside this text.
Bookings and payments
How to use the website
Booking Conditions for guests
How do I cancel my booking that I paid for through your system?
I want to pay the bond through your Online Payment System
How do I pay for my accommodation?
I paid through your system and need to change booking dates!
How to find and book your accommodation
Can I get help to find accommodation?
How do I submit an enquiry?
What is the shortlist and how do I use it?
How can I contact the property manager?
Property related questions
Who cleans the property?
What shall I do if I am not happy with the accommodation?
How is my privacy protected?
Why is the availability Calendar Not Up To Date?
Can I bring my pet along?
How do I get or return the keys for the property?
Is it possible to have a party or function at the accommodation?
I damaged the property / broke items - what now?
Are schoolies bookings accepted?
Can I visit the property before I book?
Online Safety - a few tips when you plan your holiday
Here's a few quick tips to keep in mind when booking a holiday rental:
Tourism Accommodation Scams
Are your business practices up to scratch?
Small Business September NSW
Hands Off Management
Producing a Tourism Brochure
Make more Time to have a Life!
False positives - the huge hidden cost of spam
Search Engine Paranoia Isn't A Good Thing
Rent A Home (232)
Affiliate Support (49)
Property Manager Articles & Resources (70)
Search for help
-- Entire Support Site --
Help Desk Software
by Kayako SupportSuite v3.70.02